Shipping policy

Order Processing

• Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

• You will receive an email confirmation when your order is placed and another when your order is shipped.

• Processing times may vary during peak seasons or sales events.

Shipping Destinations

We currently ship to the following regions:

• Domestic: Australia

• International: Not currently available

Shipping Methods & Delivery Times

Delivery times vary depending on the destination and selected service:

Domestic Shipping

• Standard Shipping: 2-7 business days

• Express Shipping: 1–3 business days

These are estimates and not guaranteed. Delays due to unforeseen events may occur.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and chosen shipping method.

Final rates are shown at checkout.

Tracking Your Order

Once your order ships, you will receive an email with tracking information. You can track your package via the carrier’s website.

Lost or Damaged Packages

• If your tracking shows delivery but you did not receive your package, please contact us at markjvairy@yahoo.com.au

• For damaged items received, please email a photo of the damage along with order details so we can assist you with a replacement or refund.

8. Changes & Cancellations

• Orders cannot be modified or cancelled once they have been processed for shipping.

• If you need assistance, please contact markjvairy@yahoo.com.au as soon as possible.

9. Contact Us

For questions about our shipping policy, please email: markjvairy@yahoo.com.au

Policy reviewed: 15/12/2025